From the Outskirts Press blog, http://selfpublishingadvisor.com/2012/01/03/the-truth-about-copy-editing/
(Left-click to enlarge. "Readers" should be "reads.")
Here's an email from an author who paid Outskirts for editing:
"I wish I would have read your blog before I published my first novel with Outskirts. I have had some scathing reviews due to the errors that were left in my book after I paid a small fortune for editing with the Outskirts editing team.
I was so excited when my book was first released, but after a few family members pointed out the mistakes left behind, I can't describe the restraint it took for me not to explode.
I tried to reason with my so-called marketing representative, but she simply hid behind the "fine print" they give you after they receive payment from you. It would have cost me another small fortune to revise the book, and I am still in debt from publishing it in the first place. The marketing representative simply would not assume any responsibility for mistakes that Outskirts made.
Outskirts made me feel paranoid about not getting their editing service, but when I did it was as if I had no editing at all. The only consolation that I have, is that I have a few fans that were willing to give me a chance as a new author. They loved my book.
I'm sure other writers would hate to be scammed out of their money for a service as unreliable as Outskirts' editing. I purchased the editing service for peace of mind, not to hold my breath each time a review comes out, only to be criticized for editing I paid for but did not receive."