Thursday, October 28, 2010

CreateSpace says it was wrong and is sorry for censorship

In yesterday's post, I told you that I was surprised and annoyed that CreateSpace had rejected a book I submitted because it included the name of Amazon.com--the parent of CreateSpace.

This policy seemed particularly weird because CreateSpace has previously printed many books which mention Amazon.com -- even in their titles.

And, last year, CreateSpace printed a book for me that mentions Amazon.com at least 20 times.

CreateSpace heard that I was unhappy. I received a nice apologetic phone call and was told that a mistake had been made. It's perfectly OK for CreateSpace customers to mention Amazon.com.

1 comment:

  1. Michael,

    I had the same problem with one of my books and like you, CreateSpace apologized and allowed the book to be published, or in this instance, re-released. It had been in print for just over a year.

    The individual on the phone could not have been more apologetic. Still, if they can program their robot book reading computers to find the mention of Amazon, the least they can do is flag the content for a human to read and pass judgment on.

    I should not complain to loudly though. They did correct the problem AND apologize. I haven't seen that type of behavior much in the past few years when dealing with a wide range of businesses.

    So, Kudos to CreateSpace for not only resolving your problem, but offering you an apology.

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